CricFantasyHero

Cancellation & Refund Policy

At CricFantasyHero, we strive to maintain a transparent and user-friendly experience. This policy outlines the conditions for contest cancellations and refund eligibility.

1. User-Initiated Cancellations

Before the Contest Starts

  • Users can cancel their contest entry before the contest begins through the contest details page.
  • Upon cancellation, the entry amount will be credited back to the user’s CricFantasyHero account.

After the Contest Has Started

  • Cancellations are not permitted once the contest has started, as they are based on real-time events.

2. Platform-Initiated Cancellations

  • Minimum Participation Not Met:

    If a contest does not reach the required number of participants, it may be canceled. In such cases, affected users will receive a refund to their CricFantasyHero account.

  • Technical Interruptions:

    If unforeseen technical issues affect the contest’s integrity, the contest may be canceled, and refunds will be processed.

  • Policy Violations:

    If a contest is canceled due to violations of our guidelines, refunds may not be provided.

3. Refund Guidelines

Eligible Refund Scenarios

  • Cancellation of a contest by CricFantasyHero.
  • User-initiated cancellation before the contest begins.
  • Billing discrepancies or payment processing errors.

Refund Process

  • Refunds will be credited to the user’s CricFantasyHero account for future participation.

Non-Refundable Cases

  • Disqualification due to guideline violations.
  • Finalized results based on player performance.
  • Refund requests submitted after the contest has started.

4. Account Balance & Withdrawals

  • Withdrawal Requests:

    Users can request withdrawals from their CricFantasyHero account, subject to platform policies.

  • Processing Time:

    Withdrawal requests typically take 3-5 business days, depending on the selected payment method.

  • Transaction Fees:

    Any applicable transaction fees will be displayed during the withdrawal request process.

5. How to Request a Refund

  • Contact Support:

    To request a refund or contest cancellation, please reach out to our support team at [email protected] .

  • Processing Time:

    Our support team will review your request and respond within 24-48 hours.

6. Policy Updates

CricFantasyHero reserves the right to modify this policy as necessary. Users are encouraged to review this page periodically.

7. Contact Us

For any further inquiries regarding this policy, please contact us at [email protected] .